Shipping policy

 

Returns

We have a 14-day returns policy, which means you have 14 calendar days from the delivery date of your order to make a return. Discounted items are final sale and non-refundable.

 

International Orders

We do not offer international returns and exchanges at this time. This applies to countries outside of the UK & Europe.

 

Shipping Policy

All orders are typically processed and shipped within 10 business days of purchase. Business days are Monday -  Friday, and exclude certain holidays. 

As each product is custom hand-made; orders cannot be changed or updated once they are placed as they immediately start processing.

When your order has been shipped, we will send you a notification with tracking information so you can easily track the delivery of your package. 

It's important to note that Heritage Mrch™ cannot be held responsible for items shipped to incorrect addresses provided by the buyer. If you provide an incorrect address and the package is returned to us, you will be responsible for any additional shipping fees to have the package sent to the correct address.

If you have any questions or concerns about our shipping and delivery process, please don't hesitate to reach out to our customer service team at info@heritagemrch.com. We are here to help you in any way we can.

 

International Shipping 

Please note that delivery time may vary substantially depending on time spent in customs. The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. 

 

Duties & Taxes

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Check your local customs website for more information.

 

Disclaimer

Heritage Mrch™ is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.